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###### 1 min read

## [Creating New Sources of Client Value Through Unified, Customer-Centric Operations](https://www.nbteamconsulting.com/en/news/s/4hana-oil-and-gas-customer-success)

 By [SAP](https://www.nbteamconsulting.com/en/news/author/sap) on Thu, 03/11/2021 - 10:47

[![](https://www.nbteamconsulting.com/hubfs/Blog%20Images/Oil%20and%20Gas.jpg) ](https://www.nbteamconsulting.com/en/news/s/4hana-oil-and-gas-customer-success)

With up- and downstream oil and gas operations across 11 countries, [Galp](https://www.galp.com/corp/en) is a leading energy company, offering a comprehensive range of products and services. To prepare for the future of energy, Galp aims to build on its highly successful diversification strategy, transforming itself from a traditional oil and gas business into a modern, sustainable energy innovator – offering high-quality customer experiences and value-added services. In the past, the company relied on multiple different processes and systems to steer its global business, which made it difficult to deliver responsive, tailored services based on a single view of customer needs. At the same time, siloed operations were lengthening time-to-market for new data-driven initiatives – and Galp was keen to adopt intelligent business technologies to help support and accelerate its transformation journey.

[![Download de Customer Success History](https://no-cache.hubspot.com/cta/default/1604846/6c9f0a1a-77ff-4baa-a31c-d10652ed1fdf.png)](https://cta-redirect.hubspot.com/cta/redirect/1604846/6c9f0a1a-77ff-4baa-a31c-d10652ed1fdf)

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