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Creating New Sources of Client Value Through Unified, Customer-Centric Operations

Thu, 03/11/2021 - 10:47

With up- and downstream oil and gas operations across 11 countries, Galp is a leading energy company, offering a comprehensive range of products and services. To prepare for the future of energy, Galp aims to build on its highly successful diversification strategy, transforming itself from a traditional oil and gas business into a modern, sustainable energy innovator – offering high-quality customer experiences and value-added services. In the past, the company relied on multiple different processes and systems to steer its global business, which made it difficult to deliver responsive, tailored services based on a single view of customer needs. At the same time, siloed operations were lengthening time-to-market for new data-driven initiatives – and Galp was keen to adopt intelligent business technologies to help support and accelerate its transformation journey.

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Seamless Experiences Strengthen Key Customer Relationships

Galp delivers a wide range of petrochemical products and services for the B2B and B2C markets. Using integrated SAP S/4HANA® workflows to support its B2B customer operations, Galp now offers corporate customers a streamlined procurement experience driven by one client relationship manager – helping to enhance service quality and boost lifetime value. In the company’s B2C retail stores, SAP S/4HANA enables real-time point-of-sale data insights, ultimately helping to optimize in-store product mixes and drive revenues. In the future, the solution can support innovative business models, such as online grocery ordering via third-party providers such as Uber Eats. Today, the solutions are live in the Azores and Madeira regions, and as the global rollout continues, Galp is confident the SAP solutions will support its ongoing transformation strategy.

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Written by SAP

SAP is one of the world's leading producers of software for the management of business processes, developing solutions that enable effective data processing and information flow across organizations. #TheBestRun