Creating New Sources of Client Value Through Unified, Customer-Centric Operations
With up- and downstream oil and gas operations across 11 countries, Galp is a leading energy...
Increase the satisfaction of your end users by having a help desk in all SAP® modules and solutions.
20 a 79 hours/month
80 a 219 hours/month
220 a 459 hours/month
|Requests and incidents report through the NBSupport platform
|Access to the NBSupport Dashboard
|Flexibility in the use of hours
|Use of hours in “Basis” tasks
|NBSupport platform 24-hour access
|Request for a dedicated consultant
|Advanced monthly activity report
|Advanced balance of hours’ report
|Next month hour’s rollover
|Rollover of hours at the time of renewal
|SAP workshops for end users
|Assigned Dedicated Support Coordinator (4 hours / day)
|Support coordinator with full time dedication
|Rollover of hours up to 2 months
|Dedicated 8x5 support line
|7x24 emergency line
|Rollover of hours up to 3 months
|Early Watch Alert Technical Assessment Report (optional)
|Solution Manager (optional)
Hosting, installation, and basic configuration of the latest version of Solution Manager in the NBTeam cloud.
|SAP Solution Manager Migration
At the end of the first year, the customer can request the migration of SAP SM to their own servers.
|SAP license optimization
Analysis of current license for optimization
|SAP Enterprise Support (optional)
Review and advice on the use of the services covered by your SAP Enterprise Support contract
Hyundai Puerto Rico Success Story
Hyundai Puerto Rico, a subsidiary of the global giant Sojitz Corporation, chose NBTeam to implement SAP ECC, SAP Customer Experience, SAP WM, and SAP Analytics BI / BW. Since 2009, Hyundai Puerto Rico has entrusted SAP implementation, support, and administration services to NBTeam, which guarantees the continuity of the operation with 99.8% levels of availability.
SAP implementations can carry risks for your company’s timeline, budget, and commercial and strategic value expectations.
Our clients rely upon NBTeam because we offer the skills and know-how they require for their projects, support, and SAP applications' maintenance to be executed successfully.
Our primary goal in NBSupport is customers' satisfaction; that's why we give you exclusive access to automated tools to check the track record of present and future hours executed, a summary of tickets by module, attention level, SLA compliance, and details on each support ticket. That system also allows us to collect satisfaction surveys and improve based on our clients' feedback.